Find answers regarding service activation.

With which Partner Operators can I activate the service?

We have numerous Partner Operators. You can check further details on the Partner Operators page and choose the one best suited to your needs.
As a ‘wholesaleWholesale Open Fiber is a ‘wholesale only’ operator, i.e. it operates exclusively in the wholesale market, offering access on fair and non-discriminatory terms to all interested Market Operators.-only’ operator, Open Fiber only deals with the provision of the dark fiberDark fiber All the optical fiber that is laid, but not yet illuminated by data transmission equipment. Operators always install more cables than they intend to use at the time of installation to anticipate future demand for this type of network. This is primarily possible because the cost of fiber optics is a fraction of the total cost of building infrastructure (excavation, work sites, etc.). Dark fiber can then be rented and bought by entities that then connect their own transmission equipment to it. networkNetwork In computer language, the term network defines a set of hardware and software devices which, when linked together, enable the exchange and sharing of resources, data or information. In a computer network, the devices that generate, route and terminate data are called network nodes.. Once the cabling is in place, you can contact operators to request service activation.

Can I reschedule my appointment with the technician?

Of course! If you wish to reschedule your appointment with the technician, you must directly contact the Operator with whom you signed the contract. As a ‘wholesale-only’ operator, Open Fiber does not sell directly to end users, but provides network infrastructure to telecommunication operators for the provision of their services.

The technician failed to show up, who should I contact?

If the technician has failed to show up, please contact your Operator directly to arrange a new appointment.

What is the guaranteed speed under the commercial conditions?

Performance does not depend on our fiber-optic network, but on the type of contract signed with your operator.

Is it possible to apply individually for service activation in an apartment building?

Of course. If your building is covered, find out which Partner Operators are available and contact the operator best suited to your needs to activate the service.

I received a call from you to activate a contract with an Operator.

Open Fiber, as a wholesale-only operator, does not sell directly to end users, but makes its network infrastructure available to interested Operators. It was therefore not us who contacted you.

I could not answer the call to make an appointment.

Open Fiber, as a wholesale-only operator, does not sell directly to end users. You can contact your chosen Operator directly to make another appointment.

Is it possible to activate a fiber-optic contract with a specific Operator?

You can contact all the Operators that have decided to use the Open Fiber network at your address. Please perform a coverage check on the dedicated page and if your address has been reached by fiber optics, consult the list of Partner Operators authorised to activate the service at your address below.

How can I sign the contract?

Check whether your address has already been reached by Open Fiber’s fiber optics on the dedicated page and choose one of our Partner Operators.

Can the Operator access my private property?

The appointed technician may access the spaces affected by the installation, connection and maintenance of the fiber-optic system, including without the need for the apartment building’s approval.

How much does it cost to activate the service at my home/business?

The activation cost is set by your chosen Operator.
Check our website to see which of our Partner Operators have chosen to use Open Fiber’s optical fiberOptical fiber A cable made of glass fiber through which a light signal is transmitted over long distances for broadband network access. Compared to copper cables, optical fiber can transmit signals much faster, up to 40 Gigabits per second. It is therefore ideal for quickly transferring large amounts of data; it is also unaffected by external interference (electromagnetic interference, temperature variations, etc.). While fiber optics certainly offers the advantage of fast, high-quality and secure data transmission, its high installation cost is a drawback for network builders. Read the news to find out more: “Optical fiber, what it is and how it works”. to market their services.

How long does it take to activate the service?

Once the contract has been signed, you will be directly contacted by the chosen Operator with whom a timeframe for service activation can be established.

The work on the street has been completed, when will I be able to activate the service?

If the fiber-optic network has been successfully completed, extending from the building’s POPPOP The POP, ‘Point of Presence’, is located at Enel’s Primary Cabins, but not exclusively; it also acts as a meet-me-room for Operators. It contains each Operator’s OLT equipment, as well as the OTDR monitoring system. (Point Of Presence), the work is well underway and you will soon see the activation of the service. Should you have any further questions, you can contact us here.

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