Activation
Find answers regarding service activation.
We have numerous Partner Operators. You can check who they are on the Partner Operators page and choose the one that best suits your needs.
Open Fiber, as a ‘wholesale’ operator, is exclusively responsible for the setup of the dark fibre network. Once the cabling is in place, you can contact operators to request service activation.
Of course! If you wish to reschedule your appointment with the technician, you must directly contact the Operator with whom you signed the contract. As a ‘wholesale’ operator, Open Fiber does not sell directly to end users, but provides network infrastructure to telecommunication operators for the provision of their services.
If the technician has failed to show up, please contact your Operator directly to arrange a new appointment.
Performance does not depend on our fibre-optic network, but on the type of contract signed with your operator.
Of course. Check your coverage: if your building is covered, find out which Partner Operators are available and contact the operator best suited to your needs to activate the service.
Open Fiber, as a wholesale operator, does not sell directly to end users, but makes its network infrastructure available to interested Operators. It was therefore not us who contacted you.
You can contact all the Operators that have decided to use the Open Fiber network at your address. Please perform a coverage check on the dedicated page and if your address has been reached by fibre optics, consult the list of Partner Operators authorised to activate the service at your address below.
The appointed technician may access the spaces affected by the installation, connection and maintenance of the fibre-optic system, including without the need for the apartment building’s approval.
If the fibre-optic network has been successfully completed, extending from the building’s POP (Point Of Presence), the work is well underway and you will soon see the activation of the service. Should you have any further questions, you can contact us here.
The activation cost is determined by the chosen Operator.
Check our website to see which of our Partner Operators have chosen to use Open Fiber’s optical fibre to market their services.
Open Fiber, as a wholesale operator, does not sell directly to end users. You can contact your chosen Operator directly to make another appointment.
Check whether your address has already been reached by Open Fiber’s fibre optics on the dedicated page and choose one of our Partner Operators.
To bring fibre optic into your property (home, office, etc.), Open Fiber uses existing infrastructure wherever possible, such as conduits and pipes. However, no construction work is carried out inside private property.
If, during the activation process, the technician finds that the infrastructure is unsuitable or obstructed, they will suggest the most appropriate solution to connect your property to the FTTH network. Open Fiber does not carry out construction work, so you may need to contact a trusted contractor to carry out the necessary work to resolve the issue. Once the work is completed, the Open Fiber technician will return to activate the connection.
Once the contract is signed, you will be contacted directly by the chosen Operator, with whom you can establish a timeline for the activation of the service.
If your order was placed in a municipality within the White Areas and your Operator has subscribed to the service, you can track every step of the fibre optic connection activation process through My Fiber App, Open Fiber’s digital platform. You can easily access your order without the need for registration and check the real-time status of your request. You will receive clear notifications and updates, with the ability to manage appointments directly from the web app. Alternatively, you can contact your Operator for further assistance.
Watch the video to find out how it works.