Find out if your address is covered by Open Fiber’s fibre optic and choose the Partner Operator you prefer.
Servizi Customer Experience
Customer Experience apps for Operators targeting end users
To provide an even more comprehensive and efficient user experience, Open Fiber offers its Partner Operators digital Customer Experience services to manage appointments, monitor the stages of optical fibre installation, and streamline technical communication during line activation.
MY FIBER APP: everything under control, in one click
My Fiber App is a complete, ready-to-use solution, offered free of charge to all Open Fiber Partner Operators, designed for end users activating a FTTH fibre connection.
It is a simple and user-friendly Web App that allows customers to:
- View all information related to their orders
- Monitor the progress of the line activation and its scheduled timelines
All this information is simultaneously shared with the Operators through automated data flows.
Perimeter: A&B, C&D and I1G (AGF)
Available for all application services subscribed to by the Operator.
Digital appointment booking: a quick and easy way to get in touch: a quick and easy way to get in touch
Open Fiber offers an additional channel, besides phone calls, for scheduling real-time technical support appointments for FTTH line activation at the desired address.
Thanks to the Digital Appointment Booking (PAD) service, end users can request a technical activation appointment at their convenience. How does it work?
The end user receives an SMS from Open Fiber with the link to access the Web App, from which he can choose the day and time of the intervention. Once the appointment is confirmed:
- The customer receives a SMS confirmation
- The Operator is notified trough the agreed-upon method with Open Fiber
Perimeter: A&B, C&D and Italy 1G (AGF) clusters.
Available for all application services subscribed to by the Operator.
IV Digital Contact Point: real-time reporting
The IV Digital Contact Point service is a dedicated portal designed to simplify and digitalise interactions between Open Fiber technicians operating at end-customer addresses and the Operator.
Technicians who encounter difficulties during an on-site intervention (e.g. customer unavailable) can report the issue directly to the Operator through the portal. This fast and efficient method eliminates long phone wait times and streamlines the entire process.
Perimeter: A&B, C&D and Italy 1G (AGF) clusters.
Available for all application services subscribed to by the Operator.
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Trova l’offerta perfetta per navigare alla massima velocità con la fibra ottica pura di Open Fiber e il Partner più adatto alle tue esigenze.
