Coverage
Find answers regarding service coverage.
Visit the Work Status page and enter your city. The ‘Work Site Status’ section will inform you about the status of the work: scroll down to view the explanatory table.
Next, check the coverage for your address. If you are not covered, click on ‘Stay Connected’ and fill in the short form that will appear: we will notify you when your address is reached.
Visit the Coverage check page and verify if your address is covered.
If it is not yet reached by Open Fiber’s fibre optic network, click on ‘Stay Connected’ and fill out the short form that will appear: we will notify you when coverage becomes available.
If it is covered, you will find the Partner Operators who have chosen to offer their services at your address at the bottom of the page.
You can check the status of the fibre optic work on the dedicated page, paying attention to the ‘Work Site Status’ page.
The term ‘Open’ refers to the most visible excavation activities (which represent only a portion of the total path to be completed) that will begin after the aerial and underground infrastructure verification.
By visiting the Work Progress page you can track the progress of the activities.
In the table at the bottom of the page, once the geographic elements are entered, you will be able to view details about the construction sites.
The term ‘In Design’ means that we are defining the start times: the work in your municipality is in the planning phase.
By visiting the Work Progress page you can monitor the progress of the activities.
In the table at the bottom of the page, once the geographic elements are entered, you will be able to view detailed information about the construction sites.
The term ‘Work Completed’ means that the testing will begin as soon as the relevant NDP (Neutral Delivery Point) is available.
By visiting the Work Progress page, you can track the progress of the activities.
In the table at the bottom of the page, once the geographic elements are entered, you will be able to view detailed information about the construction sites.
Our goal is to create the largest fibre optic network in the country, ensuring coverage not only in large cities, but also in small towns. To make sure you don’t miss any updates, visit the Infratel section on our website.
There is no standard time frame, as excavation work varies depending on the area and agreements with public authorities.
The term ‘Available to Operators’ means that, after obtaining all necessary permits and administrative authorizations, the municipality will be opened for commercialization.
As a wholesale operator, Open Fiber makes its infrastructure available to all telecommunications operators on equal terms, in accordance with AGCOM’s resolution. Therefore, it will be possible to sign a contract with any Operator that has requested the use of our network.
By visiting the Work Progress page, you can track the progress of the activities.
In the table at the bottom of the page, once the geographic elements are entered, you will be able to view detailed information about the construction sites.
If the fibre-optic network has been successfully completed, extending from the building’s POP (Point Of Presence), the work is well underway and you will soon see the activation of the service. Should you have any further questions, you can contact us here.
The activation cost is determined by the chosen Operator.
Check our website to see which of our Partner Operators have chosen to use Open Fiber’s optical fibre to market their services.
Open Fiber, as a wholesale operator, does not sell directly to end users. You can contact your chosen Operator directly to make another appointment.
Check whether your address has already been reached by Open Fiber’s fibre optics on the dedicated page and choose one of our Partner Operators.
To bring fibre optic into your property (home, office, etc.), Open Fiber uses existing infrastructure wherever possible, such as conduits and pipes. However, no construction work is carried out inside private property.
If, during the activation process, the technician finds that the infrastructure is unsuitable or obstructed, they will suggest the most appropriate solution to connect your property to the FTTH network. Open Fiber does not carry out construction work, so you may need to contact a trusted contractor to carry out the necessary work to resolve the issue. Once the work is completed, the Open Fiber technician will return to activate the connection.
Once the contract is signed, you will be contacted directly by the chosen Operator, with whom you can establish a timeline for the activation of the service.
If your order was placed in a municipality within the White Areas and your Operator has subscribed to the service, you can track every step of the fibre optic connection activation process through My Fiber App, Open Fiber’s digital platform. You can easily access your order without the need for registration and check the real-time status of your request. You will receive clear notifications and updates, with the ability to manage appointments directly from the web app. Alternatively, you can contact your Operator for further assistance.
Watch the video to find out how it works.