Malfunctions and complaints
Find answers related to handling malfunctions or complaints.
The road surface restoration takes place in two different phases.
The first occurs simultaneously with the fibre optic installation and involves a temporary restoration of the excavation. It will be easily recognisable since a mortar coloured with iron oxide (magenta) is used, allowing the soil to gradually settle. The second stage involves the definitive resurfacing of the entire road surface through the laying of asphalt. The cost of the work is borne by Open Fiber and is carried out according to a schedule agreed with the municipality.
Open Fiber is a wholesale operator, which means it is responsible for building the infrastructure and providing the network to Operators who will offer their services.
In the event of network faults or service malfunctions, we encourage you to contact the Operator with whom you have signed the contract.
For this type of request, you must necessarily contact the Operator with whom you signed the contract.
The connection speed does not depend on our network. You can apply directly to the Partner Operator with whom you signed the contract.
The road surface restoration will take place once the work is completed, according to the timeline agreed with the municipality.
If the work has already been completed and the asphalt has not been restored, please fill out the form.
To make a complaint you can send a detailed request to our certified e-mail address openfiber@pec.openfiber.it