The Service Operations Centre (SOCSOC The operational control centre of the Open Fiber network, divided into five major cores: Delivery, Assurance, Network Monitoring, Specialist Support and Control Room. Delivery handles end-user activation on the basis of requests from our Partner Operators who have purchased both active and passive services. Assurance, on the recommendation of the Partner Operator or in the event of an internal alarm, locates any faults and proceeds to repair them. This control and support is guaranteed 24 hours a day, 7 days a week. Network Monitoring allows the status of individual active fibres, equipment and systems to be monitored and faults to be detected in a very timely manner, with the aim of eliminating or minimising end users’ perception of disruption. Specialist Support and the Control Room support Delivery, Assurance and Network Monitoring by equipping them with all the tools, training and organisation to do their job as effectively as possible. A distinctive element that makes the Open Fiber SOC unique is that it includes the Rome POP, which will serve the capital city and is the heart of our network.) is the spearhead of our headquarters.

Considered one of the most advanced in the country, the SOC boasts more than 100 stations and is divided into two sections: Delivery and Assurance.

The Delivery system managesthe activation of the networkNetwork In computer language, the term network defines a set of hardware and software devices which, when linked together, enable the exchange and sharing of resources, data or information. In a computer network, the devices that generate, route and terminate data are called network nodes.  for the end user on the basis of requests from Open Fiber Partner Operators that have purchased its services on the wholesaleWholesale Open Fiber is a ‘wholesale only’ operator, i.e. it operates exclusively in the wholesale market, offering access on fair and non-discriminatory terms to all interested Market Operators.-only market.

The Assurance systems, thanks to 24/7 monitoring and the use of optical reflectors installed in the home of each individual user, are designed to detect and intervene, in the event of faults or anomalies in the FTTHFTTH “Fiber to the Home” is the technology that connects POPs, located in exchanges, to end users’ property units with fiber optics. network service, on the status of activated individual fibres.

Anomalies are detected in two ways:

  • Reactive: Partner Operators manage end users and report signal failure or anomalies. Because the Fiber To The Home (FTTH) network is perfectly mapped, it is possible to localise the problem with extreme precision
  • Proactive: our engineers have provided several technologically advanced alarm management systems that are activated by sensors and IoTIoT The ‘Internet of things’ is the idea of networking any device with a power button. Paradoxically, this can be anything, from mobile phones to coffee machines, washing machines, refrigerators, vacuum cleaners, headphones, lamps, and wearable devices. This also applies to internal machine components, such as sensors in a car. This immense network of connected objects could improve many aspects of our lives: imagine a refrigerator which, by reading the barcodes of the products it stores, could tell us what is about to expire and what has run out, allowing it to suggest a shopping list. A coffee machine that switches on at the right time knowing the alarm time set on your smartphone, a car that suggests the best route to take based on traffic information sent by other cars. elements embedded in the POPs (Points of Presence) and throughout the fiber-optic network route

Once the fault or anomaly on the FTTH network has been identified, Open Fiber providers restore the service for the end user.