The Service Operations Centre is the jewel in the crown of our HQ, regarded as one of the most advanced in Italy. It boasts over 100 workstations and is divided into two sections: Delivery and Assurance.
Delivery manages the activation of the network for the end customer on the basis of requests from Open Fiber partner operators that have purchased its services on the wholesale-only market.
The Assurance systems are designed to identify and intervene in the event of faults or anomalies in the FTTH network service, monitored 24/7, on the status of single fibres activated and with the use of fibre optic reflectors installed in the homes of every single customer.
Anomalies are identified in two ways:
- REACTIVE: partner operators manage end customers and flag up the fault or anomaly in the connection. Because the Fiber To The Home (FTTH) network is perfectly mapped, it is possible to localise the problem with extreme precision;
- PROACTIVE: our technical staff have developed a number of technologically-advanced alarm management systems which are activated thanks to sensors and IoT elements inserted in POPs (Points of Presence) and right along the fibre optic network.
When the fault or anomaly in the FTTH network is identified the Open Fiber suppliers restore the service to the end customer.