Support
See frequently asked questions about Open Fiber services
In order to improve your experience with Open Fiber, we have collected the main topics to resolve any doubts you may have.
Scroll through the different categories and identify the topic you want to explore. Each section corresponds to a page with dedicated information.
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What users often ask us
We have numerous Partner Operators. You can check who they are on the Partner Operators page and choose the one that best suits your needs.
Open Fiber, as a ‘wholesale’ operator, is exclusively responsible for the setup of the dark fibre network. Once the cabling is in place, you can contact operators to request service activation.
If the technician has failed to show up, please contact your Operator directly to arrange a new appointment.
If your order was placed in a municipality within the White Areas and your Operator has subscribed to the service, you can track every step of the fibre optic connection activation process through My Fiber App, Open Fiber’s digital platform. You can easily access your order without the need for registration and check the real-time status of your request. You will receive clear notifications and updates, with the option to manage appointments directly from the web app. Alternatively, you can contact your Operator for further assistance. Watch the video to find out how it works.
Activation
Find answers on how to activate fibre optic with Open Fiber: from available Partner Operators, to costs, and required timelines. Discover how to manage appointments, monitor the activation status, and what to do in case of technician no-shows or delays in the work.
Careers
Everything You Need to Know About Career Opportunities, Training Paths, and Collaborations with Open Fiber. Discover how to submit your CV, participate in our internships or training programs, and initiate partnerships with us.
Excavation assistance
Open Fiber provides a WebApp, accessible from both desktop and mobile devices, that allows you to quickly check the presence of infrastructure in areas where you plan to conduct excavation work. In case of a positive outcome, Open Fiber offers dedicated assistance services, both by phone and on-site, providing useful guidance to carry out the work safely, avoiding issues, delays, and additional costs.